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Support Options |
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First 7 days after purchase |
no charge |
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Unlimited Telephone, Live Chat, Email for installation, configuration
or product related issues during your first week after purchase.
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First 60 days from Purchase |
$200 |
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Unlimited Telephone, Live Chat, Email for installation, configuration
or product related issues during your first sixty days after purchase.
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Annual Product Support |
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Unlimited Telephone, Live Chat, Email for installation, configuration
or product related issues for a twelve month period. It also includes Software Updates and Patches
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20% of license fee - minimum of $400 |
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Annual Software Updates Only |
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Software Assurance - Updates and Patches
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10% of license fee - minimum of $300 |
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Annual Email-based Support - Email Responses Only |
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Unlimited Email access to our Technical Engineers
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20% of license fee - minimum of $200 |
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Professional Services |
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These services are NOT included in Annual Support. |
$200/hour - prepaid |
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- Migration or upgrades to new releases
- Disaster recovery
- Server troubleshooting
- Network troubleshooting
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